SECTION 01What data we hold
When you use NextBiz One, we store the data needed to run your workspace: your operator account (email), your connected WhatsApp Business number / Instagram professional account tokens, incoming and outgoing messages, contacts you message, and ad campaign records for your connected ad account.
- Operator account details (email, login).
- Connected Meta asset tokens and account identifiers (WhatsApp number, IG account, Page, ad account).
- Message history (inbound/outbound WhatsApp and Instagram DMs) and contact records.
- Campaign and broadcast records you create.
SECTION 02How to request deletion
Email [email protected] from the address linked to your account with the subject "Data deletion request", or use Settings → Workspace → Delete my data inside the app. We will confirm your identity and delete your data within 30 days.
Deleting your workspace removes your operator account, connected-asset tokens, message history, contacts and campaign records from our database. Backups are purged on the normal rotation cycle (maximum 90 days).
SECTION 03Meta platform data (WhatsApp / Instagram)
If you connected WhatsApp or Instagram through Meta Business Login, you can also revoke access at any time from your Meta account: facebook.com/settings → Apps and Websites → remove "NextBiz Studio". Meta will then send a data-deletion callback to our webhook, and we delete the associated Meta-derived data (tokens, message events) within 30 days.
Data that Meta itself holds about you (your Facebook/Instagram profile, your DMs on Instagram) is governed by Meta's own privacy policy and deletion tools and is not stored by us beyond what is listed above.
SECTION 04Contact
NextBiz Studio · Kolkata, India · [email protected]. We respond to deletion requests within 30 days, usually much sooner.